27910244 ndsm
  IT Support Technician

Bedrijf: Walters People
Geplaatst op: vrijdag 24 mei 2019
Standplaats: Amsterdam


Our client is looking for a quality focused IT Support Technician who wishes to immerse him/herself into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems.

What you will do

  • Provide technical support to all employees off the client face to face and remote through phone and email
  • Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user
  • Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution
  • Display knowledge of our internal organization by finding the right person that can assist in solving the issue
  • Balance and prioritize multiple tasks from different sizes and business importance
  • Document and contribute to the knowledge base
  • Arrangement of new PC
  • Carry out user account maintenance for the starters, leavers and role changers
  • Carry out tasks as assigned
  • Engage in interaction to resolve issues together with the team
  • Contribute to the client growth through interviewing, on-boarding, or other recruitment efforts if requested

Required Skills

  • Experience providing 1st line IT technical support
  • Advanced troubleshooting experience both on site and remote
  • Troubleshooting experience and installation knowledge of Apple and Microsoft products and applications
  • Experience with mobile devices: phones and tablets
  • Knowledge of Microsoft Office suite and Google Suite
  • Medium level experience of Active Directory and Windows Server usage, AD Domain
  • Medium-advanced level knowledge of TCP-IP, LAN, WAN, Internet explorer and/or Chrome browser;
  • Basic experience with PC and Laptop

In your role you will help each other and grow your colleagues to maximize the talent and potential in the whole team.

What they offer

They are a performance-based company that offers career advancement and lucrative compensation, including bonuses. They also have other competitive perks and benefits.

Please contact me if you would like to know more about the job!